Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.
We are shipping across the USA. Products are delivered within 5 working days from dispatch of the order & payment confirmation, always subject to checking the regularity of the payment before carrying it out. Every customer will receive a tracking number once the item is shipped. Most of the items are shipped within 24hrs.
In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct E-Mail to email@example.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the E-Mail, we will contact the customer within 24 hours in order to resolve the problem or in some cases offer an explanation for non-fulfillment of orders.