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Help Center

Need any help or have any questions? Please contact us by email or phone number below:

Phone:  (646) 844-9480

Available Monday to Friday 8am-11pm EST and Saturday to Sunday 9am-9pm EST

Email: support@luxury.live

 

Please, review our FAQ section for answers to some of our frequently asked questions:

How do I place an order on your site?

Placing an order is easy at Luxury Live:

1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

2. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.

3. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.

4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on canceling an order can be found in our Returns.

What payment methods do you accept?

  • Visa
  • MasterCard
  • American Express
  • PayPal

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Luxury Live Privacy Policy.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.

Are Luxury Live items authentic?

Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

How will my order be packaged?

Your order will be carefully packaged in a protective box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.